Bookinglayer is seeking self-motivated client support specialists for our cloud-based reservation system. The ideal candidate will be located in Lisbon and willing to travel for 2-3 months per year. Bookinglayer encourages a work-life balance, aligning staff with goals that are mutually beneficial.
Our support specialists are required to respond to customer requests by email, live chat and phone. Preferred candidates for this position will demonstrate excellent written and verbal communication skills, good technical knowledge of SAAS environments with past technical support experience, and be people-friendly. Ideal candidates will also demonstrate their ability to work well under pressure, have excellent time management skills with attention to established customer response times.
An excellent command of the english language is essential,advanced troubleshooting and problem-solving skills, as well as a positive, costumer-oriented attitude. Required to have a Bachelor’s degree in engineering or a related field.