| Sub-processor | Purpose | Data processed | Location | Transfer safeguard |
|---|---|---|---|---|
| DigitalOcean LLC | Cloud hosting of the Bookinglayer platform and databases | All personal data processed through the Services | Amsterdam, The Netherlands (EU) | Data is stored exclusively in the Amsterdam data center and is not transferred outside of it; SCCs in place with U.S. parent entity |
| The Rocket Science Group LLC (Mandrill) | Sending transactional emails to guests. Sending notifications to business owners. | Email address and message content | USA | EU-U.S. Data Privacy Framework, SCCs |
| Twilio Inc. | SMS and messaging notifications to guests | Names, phone numbers, message content | USA | EU-U.S. Data Privacy Framework, SCCs |
| Sub-processor | Purpose | Data processed | Location | Transfer safeguard |
|---|---|---|---|---|
| Google Ireland Ltd (Google Workspace) | Email, internal documents, client support communication | Contact details, support correspondence | EU / USA | EU-U.S. Data Privacy Framework, SCCs |
| Slack Technologies (Salesforce) | Internal communication, including client support threads | Contact details, support correspondence | EU / USA | EU-U.S. Data Privacy Framework, SCCs |
| Fathom Video Inc. | Recording and transcription of client meetings; meetings are only recorded after verbal consent from the client | Names, voice recordings, meeting content | USA | SCCs |
| Google Ireland Ltd (Google Analytics) | Website and product usage analytics | Usage data, IP address, device and browser information | EU / USA | EU-U.S. Data Privacy Framework, SCCs |
| Intercom Inc. | Customer support and in-app messaging | Contact details, support correspondence | USA | EU-U.S. Data Privacy Framework, SCCs |
| Upvoty B.V. | Client feature request and suggestion board | Names, email addresses, submitted feedback | Netherlands (EU) | Not applicable, data remains within the EU |
Payment gateways connected by clients through Bookinglayer integrations act as independent processors engaged directly by the client. Full payment card details are transmitted directly to the relevant payment gateway and are never stored on Bookinglayer systems.
For questions about this list or to receive notifications of changes, contactprivacy@bookinglayer.com.
