Backoffice
One central place to manage your daily operation
Core
Booking Calendar
Booking an accommodation or a customised package via the central calendar only takes a few clicks.
Built-in CRM
Store all of your customer information in one place. Collect statistics to make better decisions.
Dashboard
Keep an eye on your KPIs with a realtime dashboard.
Financial Reports
Export reports on bookings, revenues and payments based on booking date, check-in date or payment date.
Returning customers
See instantly in Bookinglayer who is a returning customer and what they have spent in total.
Custom Fields
Add custom fields to our templates to collect data specific to your business.
Notes
Leave internal notes for a booking to inform other members in your team.
Guest Check-ins
Leave internal notes for a booking to inform other members in your team.
Search
Quickly find a reservation or a guest by booking ID or name.
Partner login
Permit partners to access your Backoffice with a restricted login.
User roles
Create logins for your staff and decide for each user which access level it has.
Selling
Packages
Bundle anything from your inventory into a package.
Accommodation
Sell nights for shared or private rooms, tents or apartments.
Activities
Sell activities based on flexible hours or predefined time-slots.
Services & Rentals
Sell a transfer service or a rental as part of a package.
Donations
Let your guests make a donation at the time of booking.
Insurances
If you resell insurances you can add them too at a fixed rate or a percentage of the travel sum.
Group bookings
Simplify bookings for groups. Either capture all details or just from the main booker.
Arrival options
Per package you can define when guests can arrive. Within a certain time period, a set weekday or fixed calendar date.
Duration options
On packages you can set a fixed duration, flexible duration or work with duration variants (e.g. choose between 7 and 14 nights).
Confirmation options
Decide whether a product or package can be booked directly or whether a confirmation on your side is required.
Deposit options
Setup fixed or percentage based deposit rules for your bookings.
Quantity & pax pricing
Set rates based on a chosen quantity and/or number of persons.
Seasonal pricing
Set seasonal pricing to accommodate for high and low periods.
Currencies
All your prices can be stored in multiple currencies or converted based on daily/fixed conversion rates.
Guest Profiles
Set different rates per guest profile, e.g. adults vs teens or a ‘surfing guest’ vs a ‘non-surfing guest’.
Taxes
Setup VAT (GST) rates for your inventory items and packages. Optionally display Tourist Taxes on your receipts.
Day Rates
Increase or decrease default rates based on occupancy with the Rate Management module.
Coupons
Let clients use a coupon code on your online booking form with conditions for certain dates, time periods and group size.
Discount Rules
Setup discounts and either apply them manually or let Bookinglayer add them automatically to your bookings when the conditions are met.
Gift Cards
Turn a cancelled booking into a gift card refund for a next booking or sell gift cards via your Booking Engine.
Planning
Arrivals & Departures
See what time and location your guests are arriving and departing from. Easily print for drivers and staff.
Blocked Dates
Quickly mark dates as unavailable for a selection of rooms via the central calendar.
Day Plan Manifest
Have a one page overview of all your guests, their accommodation and services they have booked.
Session Planner
Create groups and assign participants and instructors to them.
Housekeeping
Print a list of rooms with current and upcoming guests.
Room Transfers
See an overview of guests who need to change rooms on a given day.
Dietary List
Generate a list of on-site guests and their dietary requirements.
Custom reports
Custom Reports can be setup and sent automatically if you still need data in an excel file.
Automation
Template Responses
Save hours per week on writing emails and enable your staff to manage booking without having to double check. Use our built-in email templates such as the Travel Reminder, Welcome Home or Transfer Info Request.
Reminder Emails
Let Bookinglayer check if a deposit or balance is still due and remind your customers via email automatically using one of your templates.
Multiple languages
Setup templates in multiple languages and let Bookinglayer pick the right one for each client.
Advanced Rules
Trigger the sending of an email or sms to your customer (or a staff member) when a booking status changes.
Payments
Payment Reminders
Setup reminder emails for a deposit or balance payment.
Group Payments
Allow each participant in a group to pay their share via the Customer Portal.
Refunds
Register a refund or create a gift card refund to not have dates blocked in your calendar but provide credit for a future booking.
Foreign currencies
Register payments in a different currency than the booking’s currency.
Accounting
Numbering
Invoices can be closed automatically either on a booking confirmation, arrival or departure date.
Downloadable PDF
Let customers download a receipt (or invoice) as a PDF via the Customer Portal or attach it to an email.
Tax Breakdown
If you work with multiple VAT/GST rates, your invoices automatically include a breakdown of amounts per rate.
Credit Notes
Bookinglayer supports credit notes in case you need to credit an invoice or invoice line.
Integrations
Send invoices, credit notes, customers and payments to your Xero account.
Sync availability with 150+ OTAs such as Booking.com and Airbnb via the MyAllocator channel manager integration.
Send purchases from the Kounta POS app to your Bookinglayer account.
Using Twilio you can extend or replace your automated emails with sms.
Add a newsletter opt-in to your Booking Engine and Customer Portal and have your subscribers directly in your MailChimp account.
If you are based in Portugal you could use InvoiceXpress which will take care of your SAF-T process.
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